Online Customer Service Representative - Knitto Textiles Indonesia

Join Knitto Textiles Indonesia as an Online Customer Service Representative and become the voice of our brand in the digital space. In this dynamic role, you will serve as the first point of contact for our valued customers, providing exceptional support through various digital channels. Based in Bandung, you'll be part of a team dedicated to enhancing customer satisfaction and driving our brand's success.

As an Online Customer Service Representative, you'll handle inquiries, complaints, and feedback from customers across our website, social media platforms, and email. Utilizing tools like Zendesk, Intercom, and LiveChat, you'll ensure that every customer interaction is efficient, friendly, and resolves issues promptly. Your ability to adapt to our customers' needs and preferences will be crucial in maintaining our reputation for excellent service.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries and complaints through various digital channels.
• Utilize customer relationship management (CRM) tools such as Zendesk and Intercom to track and manage customer interactions.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the textile or e-commerce industry.
• Proficient in using CRM tools such as Zendesk, Intercom, and LiveChat.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related fields is a plus.
• Familiarity with e-commerce platforms such as Shopify or WooCommerce is a plus.

🛠️ Keahlian

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